Shipping policy
Thank you for shopping with Gianni Simone Did That 💕
All press-on nail sets are handmade with care. Processing times vary depending on the type of product ordered.
Processing Times
Ready to Ship Sets & Size Kits
Please allow approximately 2–4 business days for your order to be packaged and shipped.
Made to Order Sets
Please allow approximately 10–14 business days for your set to be handcrafted before shipping.
Custom Sets
Processing time begins after your custom design has been approved, your sizing information has been received, and your order has been placed. Please allow approximately 10–14 business days for your custom set to be completed before shipping.
Business days do not include weekends or holidays.
Shipping & Delivery
Shipping time begins after your order has finished processing.
Delivery times shown at checkout are estimates provided by the shipping carrier and do not include processing time.
Once your order has shipped, you will receive tracking information using the email address provided at checkout.
Please allow time for your tracking information to update after your shipping confirmation is sent.
Free Shipping
Orders of $75 or more qualify for free shipping where available.
Shipping Addresses
Please double-check your shipping address before completing your order.
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your address, contact giannisimonedidthat@gmail.com as soon as possible.
Address changes cannot be guaranteed once an order has been placed, and we are unable to change the shipping address after an order has already shipped.
Orders sent to an incorrect address provided by the customer are not eligible for a refund or free replacement.
Lost, Stolen, or Delayed Packages
Gianni Simone Did That is not responsible for shipping carrier delays once a package has been shipped.
If your tracking shows that your package has been delivered but you cannot locate it, please contact the shipping carrier directly for additional delivery information or to file a claim.
We are not responsible for packages that are lost or stolen after being marked as delivered by the carrier.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:
Include your order number and clear photos of the issue so we can review your request.
Approved claims may receive a replacement or store credit in accordance with our Refund Policy.
Order Changes
Because many of our products are handmade and made specifically for each customer, order changes cannot be guaranteed once production has begun.
Please review your nail sizes, shape, length, shipping address, and order details carefully before completing checkout.
Questions
For shipping or order questions, please contact:
You may also reach us through the Contact page at GianniSimoneDidThat.com.